As part of the quality assurance process, MIT Polytech provides its dear students and all interested parties with a procedure for handling complaints and appeals which gives complainants the following 4 guarantees .
- A systematic acknowledgment of receipt..
- A systematic response to each complaint received.
- The complainant's right to a second internal treatment in the event of dissatisfaction with the response received .
- The right to external treatment within the framework of the arbitration in the event of the impossibility of the internal resolution of the complaint .